Implementing the RNKD UP card in your business strategy can significantly enhance your online presence through Google Reviews. Here's a step-by-step guide to effectively use RNKD UP cards:
1. Prioritize Excellence in Product and Service
- Foundation of Success: The bedrock of any thriving business is the quality of its product and service. Ensure that you're excelling in these areas – without this, no tool or strategy can salvage the situation.
2. Implement a Pre-Qualification Process
- Identify Satisfied Customers: Have your managers or service team identify guests who are visibly happy with their experience.
- Making the Request: If the guests are satisfied, ask for the most valuable tip they can offer – a 5-star Google review. It's crucial to approach this in a friendly and non-intrusive manner.
3. Utilize the RNKD UP Card
- Seamless Process: Simply touch the RNKD UP card to the guest's phone. This action will take them directly to the review page, making it incredibly easy for them to leave a review.
4. Incentivize Your Team
- Motivate Your Staff: Implement a system where your team members are incentivized to provide exceptional service. Offer a bonus, such as $10, for every review where their name is mentioned.
- Boost in Service Quality: This incentive will motivate your staff to go above and beyond in their service, leading to more positive reviews.
Key Points to Remember:
- Training: Ensure your team is well-trained on how to use the RNKD UP card and how to politely ask for reviews.
- Timing: The request for a review should be made at the peak of customer satisfaction, usually at the end of their experience with your service.
- Ethics and Authenticity: While incentives are effective, it's important to maintain ethical practices and encourage genuine customer feedback.
Conclusion
The RNKD UP card, combined with excellent service and a smart strategy for gathering reviews, can dramatically boost your business's online reputation. By making it easy for satisfied customers to leave a review and incentivizing your team to deliver top-notch service, you're paving the way for increased visibility and success.
